FAQ
  • Are you a manufacturer?
  • Yes, Our manufacturing facilities are based in Jiangsu and Zhejiang Province.

  • Are samples free?
  • Small amounts of existing samples are free. Customized sample charges and shipping costs are for customers’ account.

  • What is your sample lead time?
  • It takes around 3-7 days to get existing samples ready. Customized samples lead time is subject to customers’ special requirements.

  • How do I pay for samples, if any?
  • You may pay by PayPal or T/T, our PayPal account is sales@biosettings.com

  • Shall we pay sample shipping costs?
  • Yes, either we ship samples freight collect using your courier service account or you pay to our PayPal account which is sales@biosettings.com or you may pay through T/T.

  • Do you offer custom packaging?
  • Yes, customized packaging service is available, which is our strength. Your logo or branding can be incorporated into the packagings.

  • What is your standard production lead time for each order?
  • Our typical production lead time would be around 30-45 days, subject to the order size, packaging way, peak or slack season etc.

  • What countries do you export to?
  • USA, Canada, Mexico, Salvador, Guatemala, Chile, EU, UK, Australia,New Zealand, Israel,UAE, Saudi Arabia, Singapore, just to name a few.

  • What are your payment terms?
  • T/T 30% deposits, L/C .

  • What are your prices terms?
  • FOB, C&F, CIF, DDP, DDU

  • How do you conduct quality control?
  • Strict in-house quality control is conducted third party goods inspection acceptable.

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Our hours

Mon 11/21 - Wed 11/23: 9 AM - 8 PM
Thu 11/24: closed - Happy Thanksgiving!
Fri 11/25: 8 AM - 10 PM
Sat 11/26 - Sun 11/27: 10 AM - 9 PM
(all hours are Eastern Time)

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